Support

Brandle is a workspace a business runs itself from. If something is wrong, unclear or missing, write to us and a person will answer.

How to reach us

Email [email protected]. Inside Brandle, the menu under the gear also has Support, Suggestion and Bug report; each files a message we see in the same place, and you can watch its progress on the tab it opens.

We reply within two business days, Pacific time, and usually the same day. If a reply will take longer, we say so in the first message.

What to include

One message with these in it is usually answered in one reply:

• Your workspace's name, and the email address you sign in with.
• What you did, step by step, and what you expected to happen instead.
• When it happened, with your time zone, so we can find it in the trail.
• A screenshot or the exact words on the screen, if there were any.

Please do not send passwords, recovery codes or card numbers. We never ask for them, and we cannot use them.

Security

If you believe you have found a security problem, write to [email protected] with enough detail to reproduce it. We acknowledge security reports within one business day and keep you informed while we fix them.

Your account and your data

To close your account, export your data or ask what we hold about you, write to [email protected] from the address you sign in with. Our privacy policy says what we collect and how long we keep it; our terms of service govern your use of Brandle.

Last updated 2026-09-28.